We take pride in our customer service and strive to offer outstanding customer support. Our team are here to help you with the selection and use of our products, offering support for the lifetime of your instrument.
CALIBRATION SPARES & ACCESSORIES
Optimec Metrology instruments are manufactured to the highest standards and are capable of measuring lenses extremely accurately and to very fine tolerances.
All instruments carry our guarantee to be able to perform as required as they leave our factory. However, it is important that Optimec Metrology instruments are regularly checked and calibrated to ensure they continue to deliver many years of accurate service.
For this reason, all Optimec Metrology instruments are provided with accurately produced and certified test pieces for the relevant parameters. Further certified pieces are available as accessories.
We also provide a range of carefully specified and manufactured accessories and spares, designed to keep your instrument delivering top level performance for many years. These spares include such items as filters, tubing, light sources, etc.
If you require any assistance with spares or accessories for your Optimec Metrology instruments, please don't hesitate to get in touch. We're here to help!
COMPREHENSIVE REPAIR SERVICE
In the unlikely event of a mechanical or electrical failure occurring outside the warranty period, Optimec Metrology offers a comprehensive repair service designed to have you up and running as soon as possible and keep your instrument's downtime to a minimum.
Usually operated on a 'back to base' basis, the process can often be accelerated by email contact with one of our technicians. The answers to some simple questions such as the model and instrument serial number together with a couple of carefully chosen digital pictures can prove most helpful.
In certain circumstances it may be possible to supply a complete instrument replacement whilst your instrument is with us for repair. We may also be able to provide spare instrument wet cells. Please check with us for availability.
The routine “housekeeping” that should be carried out on a regular basis when an instrument is in regular use is simple and will largely negate the need for more extensive servicing.
If servicing is required at a level beyond that capable of being carried out by the user, then suitable arrangements can be made to return the instrument to our workshops.
If you have a problem with your instrument, please get in touch and we will respond as soon as possible.
Occasionally a requirement emerges for measurement or inspection that falls outside the normal parameters.
Optimec Metrology take great pride in being able to work with our customers in these exceptional circumstances to develop bespoke solutions to measurement and inspection challenges.
So whether you need a larger image on screen, selective magnification, higher resolution or maybe just the ability to measure a larger lens, then we can help.
Please contact us for one-to-one advice on how we can best meet your requirements.